How to Open a Service Connection for SAP Support in SAP

Opening a Service Connection for SAP Support

Before opening a service connection for SAP, be sure that the SAPAG client has been added to the appropriate SAP system and Client, and that a Security Audit Trace has been activated for the SAPAG ID.

Before a Service Connection to a SAP server via your saprouter can be created, the saprouter must run the LOP – Line Opener Program – to initiate the mode of SAP connection.  Please LOPInstalltion.exe on your saprouter server before trying to add and open any Service Connections.

1.               Log on to the SAP Marketplace using an OSS ID with Administration rights – http://service.sap.com/serviceconnection.

2.               On the Service Connections screen, click the Service Connections button.

3.               On the Service Connections – Overview screen, scroll down the page and find the SAP instance you want to open.  Click on the red X in that instance’s line.

4.               In the Enter Data for the system’s semi-automatic opening popup, set the days, hours, and minutes you want the service connection to stay open.  Click the Continuebutton.

This part is being rewritten to meet the new SAP procedures.